Privacy Policy
Last Updated: 06/17/2026
This Privacy Policy aims to clearly and transparently inform users about how their personal data is collected, used, stored, and protected, in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD).
By using our services, applications, websites, or platforms, you acknowledge and agree to the practices described in this Privacy Policy.
TARGET AUDIENCE
This Privacy Policy applies to all users who access and use our services, including visitors, customers, partners, and any other individuals who interact with our digital platforms.
If the user is a minor, we recommend that the services be used under the supervision and authorization of their legal guardians, where applicable.
WHAT IS THE PROCESSING OF PERSONAL DATA?
The processing of personal data refers to any operation performed with information relating to an identified or identifiable natural person, including, but not limited to:
Collection;
Receipt;
Classification;
Use;
Access;
Reproduction;
Processing;
Storage;
Sharing;
Transfer; and
Deletion of data.
WHO CONTROLS YOUR PERSONAL DATA?
When you access our website, Crisis Frontier acts as the data controller of your personal data, in accordance with applicable laws and as described in this Privacy Policy.
INFORMATION WE MAY COLLECT
Depending on how you use our services, we may collect the following information:
User-Provided Data
Full name;
Email address;
Phone number;
Username; and
Information submitted through forms or customer support channels.
Automatically Collected Data
IP address;
Device type;
Operating system;
Browser information;
Date and time of access;
Application or website usage data; and
Cookies and similar technologies.
Data will only be collected when necessary for the provision of services, compliance with legal obligations, or improvement of the user experience.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
The processing of personal data may be based on the following legal grounds provided by the LGPD:
Data subject’s consent;
Compliance with a legal or regulatory obligation;
Performance of a contract or preliminary procedures related to a contract;
Regular exercise of rights in judicial, administrative, or arbitration proceedings;
Legitimate interest of the controller;
Credit protection; and
Protection of the life or physical safety of the data subject or third parties.
SHARING OF PERSONAL DATA
Personal data may be shared only when necessary, including with:
Technology service providers;
Companies responsible for data hosting, storage, and processing;
Business partners essential to the provision of services; and
Governmental, judicial, or administrative authorities when required by law.
We do not sell our users’ personal data.
RIGHTS OF PERSONAL DATA SUBJECTS
Under the LGPD, data subjects have the following rights:
Confirmation of the existence of data processing;
Access to personal data;
Correction of incomplete, inaccurate, or outdated data;
Anonymization, blocking, or deletion of unnecessary data;
Data portability;
Deletion of data processed based on consent;
Information regarding data sharing;
Information about the possibility of refusing consent and its consequences; and
Withdrawal of consent.
Requests may be submitted through the contact channels provided in this Privacy Policy.
HOW WE STORE AND PROCESS PERSONAL DATA
We adopt appropriate technical, administrative, and organizational measures to protect personal data against:
Unauthorized access;
Destruction, loss, or alteration;
Improper disclosure; and
Inappropriate or unlawful processing.
Although reasonable security standards are employed, no system is entirely immune to risks. Therefore, absolute security against all existing threats cannot be guaranteed.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of our service providers may be located outside Brazil, which may result in the international transfer of personal data.
In such cases, we will adopt reasonable measures to ensure that personal data is processed in accordance with the LGPD and with adequate levels of protection and security.
INFORMATION RETENTION PERIOD
Personal data will be stored only for the period necessary to:
Fulfill the purposes for which it was collected;
Comply with legal or regulatory obligations;
Exercise rights; and
Prevent fraud and ensure security.
After the retention period has ended, or when the data is no longer necessary, the information may be deleted or anonymized, as permitted by applicable law.
COMMUNICATION POLICY
We may contact users through:
Email;
Application or website notifications;
Electronic messages; and
Other communication channels provided by the user.
Communications may be operational, informational, administrative, security-related, or related to the services provided.
Where required by applicable law, promotional communications will depend on the user’s prior consent.
LINKS TO OTHER WEBSITES
Our services may contain links to third-party websites, applications, or platforms.
We are not responsible for the privacy practices, content, policies, or services provided by third parties. We recommend that users review the respective privacy policies before providing any personal information.
THIRD-PARTY POLICIES
We may use third-party services for hosting, performance analytics, advertising, payment processing, authentication, and other functionalities necessary for the operation of our services.
These third parties have their own privacy policies and may process personal data according to their respective practices and applicable laws.
We recommend that users review the privacy policies of any third-party services used in conjunction with our platform.
FINAL PROVISIONS
This Privacy Policy may be updated at any time to reflect legal, regulatory, or operational changes. We recommend that users review this document periodically.
If you have any questions, requests, or wish to exercise your rights related to personal data, please contact us at:
Email: survive@crisisfrontier.com
Data Controller: Crisis Frontier
Last Updated: 06/17/2026